Privacy Policy

Protecting your personal information is our top priority

Last Updated: October 2025

Introduction

Samman Trans Company welcomes you. We recognize the importance of privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and share your personal information when you use our services.

Policy Scope

This privacy policy applies to all services provided by Samman Transport Company, including land, sea, and air transport services, logistics services, storage, and customs clearance services.

Data Collection

We collect different types of information to provide and improve our services:

  1. Information You Provide to Us

    • Identification information: Full name, address, ID number, passport
    • Contact information: Phone number, email, address
    • Payment information: Bank card details, bank account information
    • Shipping information: Goods details, pickup and delivery addresses
  2. Information We Collect Automatically

    • Device information: Device type, operating system, browser
    • Log information: IP address, browser type, visited pages
    • Location data: When using our tracking services
    • Cookies and similar data
  3. Information from Other Sources

    • Information from our business partners
    • Information from third-party service providers
    • Information from government authorities when necessary for legal compliance

Data Usage

We use the information we collect for the following purposes:

  1. Providing and Maintaining Services

    • Processing transport and shipping requests
    • Providing tracking services and updates
    • Issuing invoices and managing payments
    • Communicating about services and orders
  2. Service Improvement and Development

    • Analyzing service usage and making improvements
    • Developing new services and products
    • Conducting market research and analysis
  3. Legal Purposes and Compliance

    • Complying with applicable laws and regulations
    • Protecting our legal rights and interests
    • Preventing and detecting fraudulent activities

Data Protection

We protect your personal information through:

Technical and Organizational Security Measures

  • Data encryption during transmission and storage
  • Access control based on need-to-know
  • Regular review of data collection, storage, and processing practices
  • Employee training on privacy and security practices

While we implement security measures to protect your information, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of information transmitted to us.

Cookies

We use cookies and similar technologies to track activity on our service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

  1. Types of Cookies We Use

    • Essential cookies: Necessary for service operation
    • Functional cookies: Allow remembering your preferences
    • Analytical cookies: Help us understand how the service is used
    • Marketing cookies: Used to deliver relevant advertisements
  2. How to Manage Cookies

    You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Your Rights

You have certain rights regarding your personal information:

Your Privacy Rights

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to delete your personal information under certain circumstances
  • Right to restrict processing of your personal information
  • Right to object to processing of your personal information
  • Right to data portability
  • Right to withdraw consent at any time

To exercise any of these rights, please contact us using the contact information in the "Contact Us" section below. We will respond to your request within the timeframe specified by applicable law.

Policy Changes

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top.

We advise you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

Have questions about our privacy policy?

If you have any questions or concerns about this privacy policy, or if you wish to exercise any of your privacy rights, please contact us via:

  • Email: info@sammantrans.com
  • Phone: +963 11 7042
  • Address: Damascus-Rukn al-Din-Shamdin Square

We have a Data Protection Officer whom you can contact directly at info@sammantrans.com for any inquiries related to data processing.